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Warranty Return Form

Posted on July 26, 2022 by -

Warranty return form

Fill out the warranty return form

If you have a return, please call customer service first to obtain an RGA number at 435-637-5885. Then, please fill out the following form with your return information. The form will automatically generate a PDF Warranty Return Card ready to print. You must include the card with the RGA number in your return for your return to be accepted.

Full Name*
Address*
MM slash DD slash YYYY
  • On the Dustless Wet/Dry Vacuum, HEPA Vac and Loveless Ash Vacuums, the Serial No. is located near the on/off switch on the vacuum.
  • Pro Series & Slurry Vacs Serial No. is located near the power cord.
  • Ash Vac Serial Numbers are located on the outside of the motor & on the box.
  • Tool Shrouds, Sanders, Bags, & all accessories do not have serial numbers.
IMPORTANT: *RGA Number is issued by a customer service representative at Dustless Technologies. Please call customer service at 1-435-637-5885 to obtain your RGA Number. Do not ship any products without this number included.
Check*
*Fields are required before submitting form.

Shipping & Returns Policy

Posted on July 26, 2022 by -

Shipping and returns

NOTE: Most orders arrive on time. However, due to COVID-19 and other factors out of our control, some orders may arrive later than our estimates.

Where do we ship?

Our website shopping cart takes orders for shipment to the US and Canada. For other international orders, please contact us.

When to expect your order

Our office is open 8:00 a.m. to 5:00 p.m. (Mountain) Monday - Thursday, 8:00 a.m. to 12:00 noon Fridays. We are closed on weekends and major holidays, so any orders received during those days will not be processed until the following business day. If you need an item faster, check out our Dealer Locator to see if anyone near you carries our products.

All our products are shipped out from Utah via UPS or USPS.

If you selected UPS

We generally ship UPS ground orders the same day if they are received before 11:00 a.m. Mountain. UPS ground orders received after 11:00 a.m. Mountain Standard Time (MST) will be shipped the following day.

UPS expedited orders (3-Day Select) ship if they are received before 1:30 p.m. MST. Expedited orders received after 1:30 p.m. Mountain will be shipped the following day.

In the United States, UPS ground generally takes 1-5 business days to arrive, based on your state. Please see the map for an estimated transit time for your state. These times reflect orders shipped out the day of the order, so if you place your order after 11:00 a.m. MST, your order will take an additional day.

If you selected USPS

All USPS orders ship the following morning. Most USPS orders will take 2-3 business days to arrive after the shipment day.

Return Policies

We do not accept any returns. Warranty repairs and exchanges are handled on a case-by-case basis. Please contact our sales team at (435) 637-5885 or sales@dustlesstools.com if you have a warranty issue.